Orders & Shipping
How do I track my order?
Once your order is shipped, we’ll send you a confirmation email with a tracking number. Click the link to monitor your package’s progress. If you can’t find the email, check your spam folder or contact us at contact@thedogpawtrol.com.
When will my order arrive?
Orders are processed within 2–5 business days. Shipping times depend on your location and the method chosen at checkout. Estimated delivery dates will be included in your confirmation email.
Do you ship internationally?
Yes, we offer international shipping! Times and costs vary by destination. Contact us if you’d like more details about shipping to your country.
What should I do if I receive a damaged or incorrect item?
We’re sorry for the inconvenience! Please contact us within 7 days of receiving your order with a photo of the issue. We’ll make it right by replacing the item or issuing a refund.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused items in their original packaging. Some items, such as customized products, are non-returnable. For full details, visit our Returns Policy.
How long does it take to process a refund?
Refunds are processed within 5–7 business days of receiving the returned item. Depending on your bank, it may take additional time for the funds to appear in your account.
Can I exchange an item?
Yes, exchanges are available for most items. Contact us to begin the process and ensure the item you’d like is in stock.
Products
What types of products do you sell?
Our store features premium-quality apparel, accessories, and essentials for dogs and their owners. We also offer custom-designed items for pet lovers.
Are your products safe for pets?
Absolutely! We prioritize pet safety and only source products from trusted suppliers. Please read product descriptions for any specific details or precautions.
Do you offer customization?
Yes, customization is available for select products. Look for the customization options on product pages, or reach out to us for special requests.
Blog & Content
What will I find on your blog?
Our blog offers practical tips, training guides, health advice, fun DIY projects, and heartwarming stories to strengthen the bond between you and your dog. Explore the latest posts here.
Can I suggest a blog topic?
Of course! We’d love to hear your ideas. Email us at contact@thedogpawtrol.com with your suggestions.
Contacting Us
How do I contact customer support?
Fill out our contact form, email us at contact@thedogpawtrol.com, or message us on social media. We typically respond within 24–48 hours.
What are your customer service hours?
Our team is available Monday through Friday, 9:00 AM – 6:00 PM (EST).
Other Questions
Do you offer discounts or promotions?
Yes! Subscribe to our newsletter or follow us on social media for exclusive offers and updates.
Is my personal information secure?
We take your privacy seriously. Your data is encrypted and never shared with third parties. For more details, visit our Privacy Policy.
Can I collaborate with The Dog Pawtrol?
We love partnering with other pet enthusiasts and brands. Contact us for collaboration opportunities!
What is The Dog Pawtrol ?
We’re Dog lovers, just like you. So we wanted to gather the best information, tips, articles and products for you and your best friend.
Is it safe to buy online?
Yes, shopping online is safe when you:
- Buy from reputable websites (look for “https”).
- Use secure payment methods like credit cards or PayPal.
- Avoid deals that seem too good to be true.
The Dog Pawtrol uses secure payment processing and encryption to protect your data, so you can shop with confidence!